Assistant and AI
Configure the embedded AI assistant, starter questions, support deflection, and AI-facing docs behavior.
Assistant widget
json{ "assistant": { "enabled": true, "name": "Acme Helper", "greeting": "Ask about setup, APIs, or troubleshooting.", "model": "anthropic/claude-sonnet-4", "suggestedQuestions": [ "How do I authenticate requests?", "How do I deploy docs?", "How do redirects work?" ], "position": "bottom-right" }}
| Field | Notes |
|---|---|
name | Chat header label |
greeting | First message when the panel opens |
model | Provider/model slug |
systemPrompt | Max 2000 characters |
suggestedQuestions | Up to 4 |
position | bottom-right or bottom-left |
Theme and support handoff
json{ "assistant": { "theme": { "accentColor": "#FBBF24", "icon": "sparkle" }, "contactSupport": { "enabled": true, "email": "support@example.com", "label": "Talk to support" }, "deflection": { "enabled": true, "supportEmail": "support@example.com", "showHelpButton": true } }}
Use support handoff when the assistant should escalate rather than hallucinate a policy or account-specific answer.